Shipping Information

• Shipping Time: Orders are dispatched within 1–3 business days.

• Delivery Time: Depending on your location and the courier, delivery usually takes 2–5 business days.

• Shipping Fee:

  • Free shipping on orders above a certain amount.

  • A flat shipping fee applies to orders below that amount.

• Order Tracking: Once your order is shipped, a tracking number will be sent to you via email or SMS.

• Damaged Items: If your order arrives damaged, please ask the courier to prepare a damage report and contact us immediately.

 Frequently Asked Questions (FAQ)

1. When will my order be shipped?

Orders are shipped within 1–3 business days after payment confirmation.

2. How much is the shipping fee?

Shipping is free on orders above a certain amount. For smaller orders, a flat shipping fee applies.

3. How long does delivery take?

Delivery usually takes 15-20 business days, depending on your city and the courier company.

4. Can I return my product?

Yes. You can request a return or exchange within 16 days of receiving your order. For details, please check our [Return Policy].

5. How can I track my order?

Once your order has been shipped, we will send you a tracking number via email/SMS. You can track your shipment on the courier’s website.

6. What should I do if my order arrives damaged or incomplete?

If your package is damaged upon delivery, ask the courier to prepare a report and contact us immediately. If you receive an incomplete or incorrect product, we will arrange a free replacement.